Terms and Conditions

Welcome to Aurora Visuals. By accessing this website and utilizing our video production services, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully. If you do not agree with these terms, you should not use this website or our services.

1. Terms of Use

This website, auroravisuals.com, is owned and operated by Aurora Visuals, located at 42 Oak Street, Suite 200, Anytown, CA 91234. Your use of this website is subject to these Terms and Conditions. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting of the modified terms on this website. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.

2. Service Agreements

Our video production services are governed by individual service agreements. These agreements will outline the specific details of your project, including scope, timelines, deliverables, and payment terms. A service agreement must be signed by both Aurora Visuals and the client before any work begins. Any changes to the service agreement must be made in writing and signed by both parties.

3. Intellectual Property Rights

Aurora Visuals retains all intellectual property rights in and to the video productions created, unless otherwise specified in the service agreement. Clients are granted a license to use the final video product for the purposes outlined in the service agreement. Any additional use requires written permission from Aurora Visuals. Raw footage, project files, and other source materials remain the property of Aurora Visuals, unless otherwise agreed upon in writing.

4. Client Responsibilities

Clients are responsible for providing accurate and timely information necessary for the completion of the video production project. This includes, but is not limited to, providing scripts, storyboards, logos, and other branding materials. Clients are also responsible for obtaining any necessary permissions or licenses for the use of third-party content, such as music, images, or video footage, in their video productions. Aurora Visuals is not responsible for any copyright infringement or other legal issues arising from the client's failure to obtain proper permissions or licenses.

5. Payment Terms

Payment terms will be outlined in the service agreement. Typically, a deposit is required before work begins, with the remaining balance due upon completion of the project. Late payments may be subject to interest charges. Aurora Visuals reserves the right to suspend or terminate services for non-payment.

6. Cancellation Policy

If a client cancels a video production project, any deposit paid may be non-refundable, depending on the stage of the project and the expenses incurred by Aurora Visuals. Cancellation fees will be outlined in the service agreement.

7. Liability Limitations

Aurora Visuals is not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of this website or our video production services. Our liability is limited to the amount paid by the client for the specific service in question.

8. Dispute Resolution

Any disputes arising out of or related to these Terms and Conditions or our video production services will be resolved through good faith negotiations. If a resolution cannot be reached through negotiation, the dispute will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Anytown, CA, and the decision of the arbitrator will be final and binding.

9. Confidentiality

Aurora Visuals agrees to keep all client information confidential and will not disclose any proprietary information to third parties without the client's written consent. Clients also agree to keep confidential any proprietary information about Aurora Visuals' business practices, pricing, or technology.

10. Termination

Aurora Visuals reserves the right to terminate services or access to this website at any time, without notice, for any reason, including, but not limited to, violation of these Terms and Conditions. Clients may terminate services by providing written notice to Aurora Visuals, subject to the cancellation policy outlined in the service agreement.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Aurora Visuals
42 Oak Street, Suite 200
Anytown, CA 91234
Email: info@auroravisuals.com
Phone: (555) 123-4567

These Terms and Conditions were last updated on January 1, 2025.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Director of Legal Affairs: Dr. Amelia Stone